Francis Marion and the Legend of the Swamp Fox His group's actions, along with those of other Partisan fighters and Continentals, such as those commanded by General Nathanael Greene, helped in the ultimate defeat of the British at Yorktown.. He p
| Title | : | Francis Marion and the Legend of the Swamp Fox |
| Author | : | Kate Salley Palmer |
| Format | : | Paperback - Pages ( 60 ) |
| Rating | : | 4.54 |
| Publish Date | : | 2005-10-15 |
| Id Book | : | 0966711459 |
| Type File | : | PDF, DOC, RTF, ePub |
It is so insightful. It is at once (1) an impassioned argument for making service a more key and integral part of a technology company's total offering, (2) a presentation of some very interesting research on the current and projected state of the service art and its potential positive impact on the bottom line and (3) a clever piece of collateral literature for recruiting members for the technology service professionals' trade association (TSIA), of which the author is President.
I may not be the optimal reviewer for this book, for I'm not a service professional. I found the book starts a bit on the slow side, at least for all its fanfare, but don't give up if you aren't immediately bowled over. This format makes this a reference book, but not one which you want to read cover to cover. It is unlike any of the others I have seen before and is worth every penny. Bruce Stutz's writing is a joy to read. The overall chronological layout flows well set up with interviews with eve
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